Contact

Ask a person.

There is no support queue and no ticket number. Owl Watch is small enough that the person reading this is the person who wrote the thing you are asking about.

Something is broken

Say which site and roughly when, and it can be traced against the check history rather than guessed at.

A check you wish existed

Most of what this watches for was somebody describing the outage that cost them a weekend.

Plans and billing

Including whether a plan makes sense for the number of sites you look after. See the plans.